Cookie Policy

About this cookie policy

This Cookie Policy applies to Scan My Essay (“the Website”) and the Viper application (“the web app”). This Cookie Policy forms part of, and is incorporated into, our Website Terms and Conditions and Privacy Policy. By accessing the Website and/or the web app, you agree that this Cookie Policy will apply whenever you access the Website on any device.

What is a cookie?

Cookies are text files that identify your computer (through what is known as an IP address) to our server.

We use cookies to help identify your computer so we can tailor your user experience, and to remember that you are logged in and that your session is secure. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

Most internet browsers will accept cookies automatically, but you can change the settings of your browser to control what cookies (if any) are stored. The following links explain how to change cookie settings in your browser.

What cookies we use

We use different types of cookies on the website to perform various functions to enhance and improve your experience with us. We use four types of cookie: strictly necessary cookies, performance cookies, functionality cookies, and targeting/advertising cookies.

A cookie may also be first party or third party. A first party cookie is one that our website will set on your computer. Third party cookies are those that have been set by another provider on another website, but will continue to function and track information within our website. For example, the social sharing bar (AddThis) we use may place cookies on your computer when you use it.

Strictly Necessary Cookies

Strictly necessary cookies are those that are required for the website or web app to function. Without these, the website or web app could not perform essential functions.

We use a payment provider called Stripe. Stripe will set a cookie to remember you if you make a purchase with us. This cookie is necessary to ensure we know you have made a payment.

You can view the cookie policy for Stripe here.

Performance Cookies

These cookies collect information about how you use our website. For example, they track which pages users visit, how long they spend on page, and more.

We use Google Analytics to track visitors to the website and collect general (total) numbers about visits and page usage. You can opt out of Google Analytics any time you like.

We use a service called HotJar to view in-depth information about the use of the website. This service shows us data about what users click on and view. You can view the cookie policy for HotJar here and you can opt-out here.

Functionality Cookies

These cookies allow the website to remember certain choices you have made, or can be used to provide additional services such as live chat.

We use Google Analytics to identify repeat visitors to the website, along with your location, to serve you content depending on these factors. For example, if you are accessing the web app for the first time, we will show you introductory messages to help you get familiar with how to use the app. We may also show different content (or offer alternative languages) on the website depending on your location.

We use a service called ZopIm (also known as ZenDesk Chat) to power our chat service. This tracks basic information, such as whether you have chatted with us before, and lets you resume and carry on chats as you move between pages on the website. You can view the cookie policy for ZenDesk here.

Targeting/advertising Cookies

These cookies can be used to store general information about your browsing habits and share this information with third parties (for example, advertising networks).

We use a service called AddThis to run some of our social sharing buttons. This collects generic information (non-personal) about your visit to our website. You can view the cookie policy for AddThis here and you can opt out at any time you like. If you’re based in the US, you can opt out here or here. If you’re based in the EU/EEA, you can opt out here.